How can your Business Process,
Service Delivery and Operational Procedures deliver your corporate goals?
Planning Business Processes.
Working in confidence with your CEO or his/her
appointee, we review and establish your:
-
 Goals.
- Objectives.
- Problems.
- Opportunities.
- Organisation.
- And, of course, your Corporate Strategy.
We also look at your People. They are the vital
repository of your Corporate Memory. No company can function without them.
When were your Business Processes last critically examined?
- Are they logical, coherent, efficient and user-friendly?
- Are they closely meshed with practical technology?
- Do they allow your business to flow effortlessly and profitably?
- Do your staff succeed despite them?
When an outmoded or ill-conceived Business Process
is harnessed to hastily adopted new technology, it usually becomes even worse.
Live Service Delivery and Operational Procedures.
Your business depends upon Live Service. Your service depends upon technology.
- Was your system properly constructed and tested?
- Is it properly documented and maintained?
- Are configuration and change tightly controlled?
- Are all changes signed off by the business?
- Is your system monitored by properly trained staff?
- When did you last check your public-facing side, from the web or the customers’ perspective?
What about the ‘warmware’?
Poor practice at the Operational level can bring a business critical system to its knees.
The hardware and software may be let down by the people.
In fact, people cause up to 60% of all problems in complex business systems.
Detailed Operational Procedures for business and government.
- We write and deliver operational processes for large and successful corporate systems.
- We have written the operational processes for the management
and daily operation of the Government Gateway and UKonline web portal.
- We are currently writing the operational processes to manage
and deliver England’s eight new regional Fire and Rescue Centres.
To discuss the ways in which we could enhance the Resilience and Security of your organisation,
simply ring +44 (0) 118 976 7544
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